IBM Support

Slow performance and intermittent "!java.lang.OutOfMemoryError!" errors/failures when running "Intercompany Reports"

Troubleshooting


Problem

User clicks "Group / reports / intercompany reports". User chooses selections, including the period (for example 1110 or whatever), and clicks "Run Report". This intermittently fails, or is very slow.

Symptom

Depending on the environment/database, some/all of the following symptoms will occur:

  • Sometimes the report works OK, although it will take a long time to run (for example approximately 3 minutes)
  • Intermittently the report fails silently (no error) after 2-3 minutes. Alternatively, sometimes the report will fail with an error.
  • Opening the report for a *different* period (say 1106-1109) works fine, with the report showing up after approximately 10-30 seconds

Examples of the intermittent errors include:

    !Model not found in context: job!
    <....>
    FAIL: Message: Permission denied Source: FrJavaProxyB
    [OK]

    !Model not found in context: company!
    <....>
    FAIL: !java.lang.OutOfMemoryError!
    [OK]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.1

Operating system(s):
Windows

Document number:
465333

Modified date:
08 May 2025

UID

swg21573307

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