Troubleshooting
Problem
User clicks "Group / reports / intercompany reports". User chooses selections, including the period (for example 1110 or whatever), and clicks "Run Report". This intermittently fails, or is very slow.
Symptom
Depending on the environment/database, some/all of the following symptoms will occur:
- Sometimes the report works OK, although it will take a long time to run (for example approximately 3 minutes)
- Intermittently the report fails silently (no error) after 2-3 minutes. Alternatively, sometimes the report will fail with an error.
- Opening the report for a *different* period (say 1106-1109) works fine, with the report showing up after approximately 10-30 seconds
Examples of the intermittent errors include:
- !Model not found in context: job!
<....>
FAIL: Message: Permission denied Source: FrJavaProxyB
[OK]
!Model not found in context: company!
<....>
FAIL: !java.lang.OutOfMemoryError!
[OK]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
08 May 2025
UID
swg21573307