Question & Answer
Question
Why is my Search Index stuck in "In Process" Status?
Answer
The search index is created through an agent server (Time triggered transaction "Catalog Index Build"). When a new search index is generated from Sterling Business Center (SBC), the "Catalog Index Build" agent eventually processes the request and creates a search index.
If this agent is not started, or the agent is not able to process the request for some reason, then the new search index will remain in an "In Process" status.
Please make sure that "Catalog Index Build" agent is up and running and processing the messages.
For more information on "Catalog Index Build", see the topics "Create catalog index" and "Configuring catalog search index".
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSGTJF","label":"IBM Sterling Order Management System"},"ARM Category":[{"code":"a8m50000000CcG0AAK","label":"Catalog Search Index"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":""}]
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Document Information
Modified date:
11 May 2025
UID
swg21519578