If IBM MQ on AIX®, Linux®, Windows™, or IBM i is experiencing a problem, the following links describe how to collect "MustGather" data to find a solution.
+++ The online manual has the latest version of the MustGather documentation and Detailed Troubleshooting
https://www.ibm.com/docs/en/ibm-mq/9.4?topic=support-collecting-troubleshooting-information
Collecting troubleshooting information for IBM Support
When you open a case with IBM®, you can include additional IBM MQ troubleshooting information (MustGather data) that you have collected to help with investigating the problem. In addition to the information described in this section, IBM Support might request further information on a case by case basis.
https://www.ibm.com/docs/en/ibm-mq/9.4?topic=support-detailed-troubleshooting
IBM MQ
Detailed troubleshooting
This is the top page in the online manual for MQ regarding troubleshooting and it has a list of other links for different MQ components and features.
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSYHRD","label":"IBM MQ"},"ARM Category":[{"code":"a8m0z0000001iitAAA","label":"Retired-\u003ETroubleshooting"}],"ARM Case Number":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF012","label":"IBM i"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB36","label":"IBM Automation"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SS5K6E","label":"IBM MQ Appliance"},"ARM Category":[{"code":"a8m0z0000001iitAAA","label":"Retired-\u003ETroubleshooting"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSKM59","label":"IBM MQ for HPE NonStop"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SS5K6E","label":"IBM MQ Appliance"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.