IBM Support

Purchasing a Support Extension for an IBM WebSphere product



If an IBM WebSphere product has passed its End of Support date, you can purchase a Support Extension to receive Product and Customer Technical Support for that product.

This is the process for starting a fee based Support Extension for an IBM WebSphere product.


If you wish to purchase a Support Extension to receive Product and Customer Technical Support for a WebSphere software product that is beyond its End of Support date, per the WebSphere product lifecyle dates web page, begin by following these instructions, as appropriate:

Contact Us:
A formal request should be submitted to your local Global Technology Services (GTS) - Technical Support Services (TSS) representative.

GTS-TSS will write the customer contract and provide pricing. Include the customer information (below) when sending email.

Required Information:
The following customer information is required for all Support Extension Requests. Authorizations to Quote will not be released without this information.

    NOTE: *below Indicates a required field.

Customer information:
  1. *Client information:
      1. Company name:
      2. Client contact name:
      3. Email address:
      4. Phone number:
  2. *IBM customer number (ICN): ___ (used by client for support of product)
  3. *IBM product name: ___ (i.e. WebSphere Application Server)
  4. Product details for which service extension is requested.
      1. Product ID (PID) (i.e. 5724-J08): For help on product name and PID, reference the IBM Software lifecycle web page:
      2. Product version and release (i.e. v8.0):Operating System (i.e. AIX, IBM i, Linux, Windows, zOS, HP-UX, etc.) with version and release:
      3. Value Unit quantity covered by Passport Advantage and running given product version / release:
            1. Value Unit (PVU, UVU, RVU) quantity: ___
            2. If not Value Unit sold, other measurement: ___
  5. Requested term: ___ (NOTE: with minimum 3 month term, suggest to plan for at least 12 months and cancel early as needed).
  6. Is Passport Advantage coverage current? __Yes / __No

More information on contacting IBM:

[{"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF012","label":"IBM i"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.0;7.0","Edition":"Base;Developer;Enterprise;Express;Network Deployment","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
15 June 2018