"This program cannot display the webpage" or "Navigation to the webpage was canceled" when click "Help"

Troubleshooting

Problem

User launches the Controller client. Inside Controller, user clicks "Help - Contents". User receives error.

Symptom

Navigation to the webpage was canceled

What you can try:

Refresh the page.

Then:

This program cannot display the webpage

Most likely causes:

* You are not connected to the Internet

* The website is encountering problems.

* There might be a typing error in the address.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

To view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use the link to actual document below to access the full document. You will be asked to log on if you are not already logged in. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

link to actual document

Was this topic helpful?

Document Information

More support for:
IBM Cognos Controller

Software version:
10.1

Operating system(s):
Windows

Document number:
487515

Modified date:
08 May 2025

UID

swg21631978

IBM Support

Tips