IBM Support

Problem-solving resources for IBM Spectrum Protect administrators

Preventive Service Planning


A compiled list of links from the technical support team, containing documents to aid you in your administration of IBM Spectrum Protect™ (formerly known as Tivoli Storage Manager).


Tip: Beginning with Version 7.1.3, IBM Tivoli Storage Manager is now IBM Spectrum Protect™. Some applications such as the software fulfillment systems and IBM License Metric Tool use the new product name. However, the software and its product documentation continue to use the Tivoli Storage Manager product name. To learn more about the rebranding transition, see technote 1963634.

Communities provide a place where product users, business partners, and developers can collaborate and exchange information about Tivoli Storage Manager products.

  • The Tivoli Storage Manager wiki is an IBM developerWorks site. Topic categories include overview and planning, best practices, integration scenarios, performance and tuning, and FAQs.
  • The Storage Management community in Service Management Connect provides a place where you can read and participate in blogs, forums, and wikis, and find featured articles for your products. Also find videos through the Service Management Connect YouTube channel (search for "storage" in that channel).
  • The IBM Middleware User Community (formerly Tivoli User Community or TUC) is sponsored by IBM with world-wide participation from a large group of professionals who use the products. This community includes blogs and forums for discussion and collaboration, and links to web seminars, white papers, and other content from IBM and from users.

Product Support
Start at the support portal to get answers to questions and for all your support needs.

Product documentation

In IBM Knowledge Center, find documentation about installing, using, and maintaining all supported versions of the product:

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Featured documents
The support team maintains a list of featured documents that they recommend.

IBM Education Assistant
The Tivoli Storage Manager channel in the IBM Education Assistant has short, task-focused audio and visual presentations to help you learn key information about the product.

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Product Synonym


Document Information

Modified date:
17 June 2018