IBM Support

IBM Accelerated Value Program

IBM Accelerated Value Program

Minimize risk, improve productivity and optimize your software with designated technical experts.

What is the Accelerated Value Program?

Included within IBM Preferred Care, the IBM Accelerated Value Program (commonly referred to as "AVP") is a premium suite of offerings that lets you customize the support services to help you succeed. The program pairs your department or organization with assigned experts who build a deep understanding of your overall environment and its evolution. By providing a designated focal point for your support needs, and proactively identifying improvements for your environment and staff, these experts help you minimize production downtime, deploy faster, operate smoother, and plan for the future.

IBM Accelerated Value program experts:

  • Anticipate issues, by helping you avoid pitfalls and minimize problems when you are adopting or upgrading software.
  • Advise your team, by providing content and expertise tailored to their skills and to your environment.
  • Act as trusted advisors, by assisting you with critical events and providing you personalized reports.

To qualify for the Accelerated Value Program, you  need an active Software Subscription and Support contract with any of the supported AVP products. Contact us with any questions, or to make a purchase.

What We Offer

What we offer

We build your Accelerated Value Program contract to specifically meet your needs and price point, by creating a combination of services to address:

  • Growth and integration
  • Business technology needs
  • Environment service levels
  • Application development
  • Operational impacts
Proactive Support
  • Planning of tailored upgrades or migrations
  • Deployment planning and progress management
  • Potential problem identification and risk prevention
  • Early notification of potential critical situations
  • Expertise and advice on implementing best business practices
  • Enhancement of your team's skill set with personalized and relevant technical information

Results in minimized risk and optimized software

Knowledge and Skill Sharing
  • On site technical activities
  • Staff coaching, workshops and guidance
  • Invitations to remote briefings, skills summits and planning

Results in improved productivity

Single point of contact
  • Problem management
  • Priority escalation
  • Report management on support issues
  • Trend analytics

Results in increased ROI

Ultimately, IBM Accelerated Value Program allows you to drive maximum value from your IBM Software with proven, quantifiable results.

Key Features

Key features

Accelerated Value Leader

An assigned Accelerated Value Leader will serve as your single point of contact within the IBM support organization, managing your support relationship across IBM for your covered IBM software. Your Accelerated Value Leader will also provide information on the future direction of IBM software.

Accelerated Value Specialist

An assigned technical expert skilled in specific product areas who provides technical advice, overall environment proactiveness, skill sharing, diagnostic coaching, assistance with migrations, upgrades, key projects and recommendations for managing your IBM software.

On-Site Days

An Accelerated Value technical expert will travel to your site to perform on-site services for short-term engagements to assist with skills development and/or event management related to the IBM software in your environment.

Emergency On-Site Days

An Accelerated Value technical expert will dispatch within 24 hours to your site to perform diagnostic work on a critical Severity 1 incident.

Knowledge Sharing Activities

We have developed a collection of activities in the form of knowledge sharing events, for you our Accelerated Value customers, to increase your understanding of IBM Software products. Our knowledge sharing events will help with best practices, proactive problem avoidance and promote operational management guidance.

Personalized Technical Information

The IBM Accelerated Value Program provides you with first access to technical information through your assigned Accelerated Value technical experts.

Supported AVP products

Business Needs 

Finance

Business Operations

Commerce

Data Management

Human Resources 

and more

 Technology Needs

Security

Analytics

Data and AI

Cloud Computing

Automation

and more

Contact

For questions about purchasing the IBM Software Accelerated Value program, please e-mail Software Accelerated Value Program.

If product assistance is needed, please call your local support center or try the IBM Support Portal.

General IBM Corporate contact information can be found here.

Contact Us

Contact Us