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Troubleshooting POST error codes - IBM BladeCenter HS20 (8678)

Troubleshooting


Problem

Dianosing IBM BladeCenter HS20 (Type 8678) POST error codes

Resolving The Problem

This document is intended for trained servicers who are familiar with IBM server products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively. Before servicing an IBM product, be sure to review the Safety information.

In the following error codes, X can be any number or letter.

Note: See IBM eServer BladeCenter HS20 (Type 8678) - System service parts listing to determine which components should be replaced by a field service technician.

Error code/Symptom
FRU/Action
062
(Three consecutive startup failures using the default configuration.)
  1. Run Configuration/Setup
  2. Battery
  3. System board
  4. Microprocessor
101, 102, 106
(System and processor error)
  1. System board
111
(Channel check error)
  1. Failing adapter
  2. DIMM
  3. System board
114
(Adapter read-only memory error)
  1. Failing adapter
  2. Run diagnostics
151
(Real time clock error)
  1. Run diagnostics
  2. Battery
  3. System board
161
(Real time clock battery error)
  1. Run the Configuration/Setup Utility program
  2. Battery
  3. System board
162
(Device configuration error)
Note: Be sure to load the default settings and any additional desired settings; then, save the configuration.
  1. Run the Configuration/Setup Utility program
    Note: If unable to enter Configuration/Setup Utility program, view system event log in BladeCenter management module.
  2. Battery
  3. Failing device
  4. System board
163
(Real-time clock error)
  1. Run the Configuration/Setup Utility program
  2. Battery
  3. System board
164
(Memory configuration changed)
  1. Run the Configuration/Setup Utility program
  2. DIMM
  3. System board
165
(Service Processor failure)
  1. System board
184
(Power-on password damaged)
  1. Run the Configuration/Setup Utility program
  2. System board
185
(Drive startup sequence information corrupted)
  1. Run the Configuration/Setup Utility program
  2. System board
189
(An attempt was made to access the server with invalid passwords)
  1. Run the Configuration/Setup Utility program, and enter the administrator password
201
(Memory test error)
If the server does not have the latest level of BIOS installed, update the BIOS to the latest level and run the diagnostic program again.
  1. DIMM
  2. System board
229
(Cache error)
  1. Microprocessor
  2. Optional microprocessor (if installed)
262
(DRAM parity configuration error)
  1. Run the Configuration/Setup Utility program
  2. Battery
  3. System board
289
(DIMM has been disabled by user or system)
  1. Run the Configuration/Setup Utility program, if the DIMM was disabled by the user
  2. Disabled DIMM, if not disabled by user
  3. System board
301
(Keyboard or keyboard controller error)
  1. Keyboard
  2. System board
303
(Keyboard controller error)
  1. System board
602
(Invalid diskette boot record)
  1. Diskette
  2. Diskette drive
  3. Cable
  4. System board
604
(Diskette drive error)
  1. Run the Configuration/Setup Utility program and diagnostics
  2. Diskette drive
  3. Drive cable
  4. System board
605
(Unlock failure)
  1. Diskette drive
  2. Drive cable
  3. System board
662
(Diskette drive configuration error)
  1. Run the Configuration/Setup Utility program and diagnostics
  2. Diskette drive
  3. Drive cable
  4. System board
762
(Coprocessor configuration error)
  1. Run the Configuration/Setup Utility program
  2. Battery
  3. Microprocessor
11XX
(System board serial port 1 or 2 error)
  1. Disconnect external cable on serial port
  2. Run the Configuration/Setup Utility program
  3. System board
1162
(Serial port configuration conflict)
  1. Run the Configuration/Setup Utility program and ensure that the IRQ and I/O port assignments needed by the serial port are available.
  2. If all interrupts are being used by adapters, remove an adapter or force other adapters to share an interrupt.
1301
(I2C cable to operator information panel not found)
  1. Cable
  2. Operator information card
  3. Power switch assembly
  4. System board
1302
(I2C cable from system board to power-on and reset switches not found)
  1. Cable
  2. Power switch assembly
  3. System board
1303
(I2C cable from system board to power backplane not found)
  1. Cable
  2. Power supply
  3. System board
1304
(I2C cable to diagnostic LED board not found)
  1. Power switch assembly
  2. System board
1762
(Hard disk configuration error)
  1. Hard disk drive
  2. Hard disk drive cables
  3. Run the Configuration/Setup Utility program
  4. SCSI storage expansion unit
  5. System board
178X
(Fixed disk error)
  1. Hard disk drive cables
  2. Run diagnostics
  3. Hard disk drive
  4. System board
1962
(Drive does not contain a valid boot sector)
  1. Verify that a startable operating system is installed
  2. Run diagnostics
  3. Hard disk drive
  4. SCSI storage expansion unit
  5. System board
5962
(IDE CD-ROM drive configuration error)
  1. Run the Configuration/Setup Utility program
  2. CD-ROM drive
  3. CD-ROM power cable
  4. IDE cable
  5. System board
  6. Battery
8603
(Pointing device error)
  1. Pointing device
  2. System board
0001200
(Processor check architecture error)
  1. Microprocessor 1
  2. Optional microprocessor 2
  3. System board
00012000
(Microprocessor machine check)
  1. Microprocessor
  2. System board
00019501
(Microprocessor 1 is not functioning - check VRM and processor LEDs)
  1. Microprocessor 1
  2. System board
00019502
(Microprocessor 2 is not functioning – check VRM and microprocessor LEDs)
  1. Microprocessor 2
  2. System board
00019701
(Microprocessor 1 failed)
  1. Microprocessor 1
  2. System board
00019702
(Microprocessor 2 failed)
  1. Microprocessor 2
  2. System board
00151200
(Microprocessor machine check)
  1. Run the Configuration/Setup Utility program
  2. Microprocessor (check error LED for failing microprocessor)
  3. System board
00180200
(No more I/O space available for adapter)
  1. Run the Configuration/Setup Utility program
  2. Failing adapter
  3. System board
01295085
(ECC checking hardware test error)
  1. System board
  2. Microprocessor
01298001
(System BIOS installed on this server does not support level of processor)
  1. Ensure all microprocessors have the same cache size
  2. Microprocessor 1
01298002
(System BIOS installed on this server does not support level of processor)
  1. Ensure all microprocessors have the same cache size
  2. Microprocessor 2
01298101
(System BIOS installed on this server does not support level of processor)
  1. Ensure all microprocessors have the same cache size
  2. Microprocessor 1
01298102
(System BIOS installed on this server does not support level of processor)
  1. Ensure all microprocessors have the same cache size
  2. Microprocessor 2
01298200
(Microprocessor speed mismatch)
  1. Ensure all microprocessors are the same speed
  2. Microprocessor
I9990301
(Hard disk drive sector error)
  1. Hard disk drive
  2. SCSI backplane
  3. Cable
  4. System board
I9990305
(Fixed disk sector error, no operating system installed)
  1. Install operating system to hard disk drive
I9990650
(AC power has been restored)
  1. Check cable
  2. Check for interruption of power
  3. Power cable

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Document Location

Worldwide

Operating System

BladeCenter:Operating system independent / None

[{"Type":"HW","Business Unit":{"code":"BU056","label":"Miscellaneous"},"Product":{"code":"HW19V","label":"BladeCenter HS20"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"LOB18","label":"Miscellaneous LOB"}}]

Document Information

Modified date:
14 April 2023

UID

ibm1MIGR-50159

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