This document describes the role and purpose of Db2 Mod Packs, Fix Packs, Special Builds, and the IBM Accelerated Value Program.
Db2® Mod and Fix Packs
Db2 Database for Linux®, UNIX®, and Windows® software maintenance is provided to customers who have purchased products under the Passport Advantage® (PA) program. Db2 Mod Packs and Fix Packs are the primary maintenance delivery vehicles for Db2 database products and are released on a periodic basis. They follow the IBM Maintenance Delivery Vehicle standard four part product signature numbering scheme. Mod Packs are used to indicate new significant features and also contain fixes for known defects. Fix Packs contain fixes for known defects.
Although IBM recommends that customers maintain their Db2 database system environments at the latest Mod Pack or Fix Pack level, you do not have to apply the latest Mod Pack or Fix Pack in order to contact IBM Db2 technical support. All that is required is that your Passport Advantage Software Maintenance agreement is current. However, if it is determined that you have encountered a known problem that is addressed in a released Mod Pack or Fix Pack, the solution will be to apply the appropriate Mod Pack or Fix Pack. IBM will only retrofit new fixes into an earlier Mod Pack or Fix Pack on an exception basis.
Db2 Special Builds
You may encounter a new problem that is not yet fixed in a Mod Pack or Fix Pack. In this case, IBM Db2 technical support will first try to provide you with a bypass or workaround for the problem until the fix is delivered in the next available Mod Pack or Fix Pack. If no bypass or workaround is available and you cannot wait until the next Mod Pack or Fix Pack is released because the problem is having a critical impact on your business, IBM Db2 technical support might be able to provide a special build. A special build is a temporary, emergency fix designed to bridge the environment until the next Mod Pack or Fix Pack is released.
Additional Offering: IBM Accelerated Value Program
The IBM Accelerated Value Program is designed for the needs of IBM customers who require a more personalized, custom approach to support than that available through standard support or MLC subscription. In this service, IBM pairs your department or organization with assigned experts to serve as your focal point for support services. The Accelerated Value team works with you to become familiar with your specific environment, the skill levels of your support staff, your status/reporting needs, and other factors that influence your support experience, then works with you to establish a communication and reporting structures that fits with how you do business. Through proactive support, the Accelerated Value team helps you plan for ways to avoid encountering known product issues, and through skill sharing they help your organization enhance their skills in using IBM software.
For more information on IBM Accelerated Value Program, contact IBM via email at email@example.com.
16 June 2021