Troubleshooting
Problem
This guide provides essential steps for collecting data related to Instana vSphere Sensor. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.
Resolving The Problem
To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:
MustGather Data Collection Requirements for Instana vSphere Sensor
Monitored environment details:
- Kind of deployment (Single host , Kubernetes, docker, podman, AWS Fargate)
- OS (Linux/ Windows) and version
- vSphere version
- SaaS url of the agent monitoring the target host
Agent logs:
- Collect the Instana agent debug log:
- See the MustGather page for Instana Agent for more details
Agent configuration:
- Collect <instana-agent-dir>/etc/instana/configuration.yaml
Additional output & files to collect:
- Log into your vSphere Web Client and provide the total number of datacenters, hosts, and virtual machines (VMs)
- If any datacenters, hosts, or VMs are missing, please provide the names of all entities for the affected category (datacenters, hosts, or VMs), along with the names of the missing entities
Document Location
Worldwide
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Document Information
Modified date:
14 June 2026
UID
ibm17275341