IBM Support

MustGather: Instana Agent

Troubleshooting


Problem

Collecting data for Instana Agent. Before IBM® support is engaged for assistance, review this information to familiarize yourself with the troubleshooting process. 
 
Please also indicate if there are other monitoring tools running in the same host environment.

Resolving The Problem

To search issues, documentation, or support forums, or to open a case, visit the IBM® Support page.  If the component in question is known, review the information below for relevant MustGather information.
 
 

MustGathers and related information for Instana Agent

 
Agent logs:
 
Agent support information:
 
Agent details:
  • Agent version (bundle)
  • Type of the agent
    • Dynamic or Static
  • Type of agent deployment
    • Linux, AIX, Windows: One-liner, packedge-based, zip
    • K8s/OCP: Helm Chart, Operator
  • Agent configuration file (YAML)
    • <instana-agent-dir>/etc/instana/configuration.yaml
 
Additional files to collect:
  • If using a proxy:
    • <instana-agent-dir>/etc/instana/com.instana.agent.main.sender.Backend.cfg file
    • <instana-agent-dir>/etc/mvn-settings.xml file
 

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSE1JP5","label":"IBM Instana Observability"},"ARM Category":[{"code":"a8m3p000000UoUGAA0","label":"Agent"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
07 April 2025

UID

ibm17185515

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