Sovereign Support

IBM Sovereign Support

Purpose-built for organizations where data sovereignty and national trust are taking on increasing importance.

Purpose-built
sovereign support

IBM Sovereign Support delivers technical assistance through resources legally authorized to operate within your region. Support case handling — from management and diagnostics to escalations — stays in-region, keeping your data and operations under sovereign control.

Why it matters

Built for sovereign operations

Stay in your region

Stay in your region

Support where regional locality is needed to meet client sovereignty policies and regulatory requirements.

Compliance Policy 
Keep data in-region

Keep data in-region

Support cases, personnel, and diagnostic data handling are all bound to your sovereign environment — nothing leaves the region.

Data sovereignty Control 
Authorized local teams

Authorized local teams

Management, diagnostics, and escalations are performed exclusively by personnel legally authorized to operate in your region.

Operations Escalations 
Sovereign-aligned tooling

Sovereign-aligned tooling

Tooling access is governed by sovereign operational controls — no tool or system can reach outside your designated boundary.

Tooling Governance 

Case Handling

Sovereign Support case guidelines

  • Opening support cases

    Support cases must be opened against the applicable IBM Sovereign product via IBM Support.

    Open a support case  

    *IBM Sovereign Core Catalog products are not eligible.

  • File naming convention

    When uploading files, the naming convention must be TS######_DATE_TIME.[ext]

  • De-identified log files

    When uploading data, it is recommended to upload de-identified log files to protect sensitive customer information.

  • Secure upload only

    Diagnostics must be uploaded only via the secure link provided by the support engineer. Do not use external file-sharing services.

What's covered

Eligible Products

IBM Sovereign Core

*IBM Sovereign Core Catalog products are not eligible.

Where it's available

Eligible Support Regions

European Union (EU)

Prerequisites & Ordering

Get started with IBM Sovereign Support

Active IBM Subscription & Support (S&S) or Sustained Support is required. For Sovereign Support assistance, please contact your Sales Representative or your Subscription & Annuity Representative.

Resources

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