IBM Support

MustGather: Instana SAP ABAP Sensor

Troubleshooting


Problem

This guide provides essential steps for collecting data related to Instana SAP ABAP Sensor. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.

Resolving The Problem

To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:

MustGather Data Collection Requirements for Instana SAP ABAP Sensor

Monitored environment details:
 
  • Kind of deployment (Single host , Kubernetes, docker, podman, AWS Fargate, etc.)
  • OS (Ex: Linux/ Windows) and version
  • SaaS url of the agent monitoring the SAP ABAP instance
  • SAP ABAP server version and type (Ex: ECC, S4HANA, RISE, etc.)
 
Agent logs:
 
  • Collect the Instana agent debug log:
    • See the MustGather page for Instana Agent for more details
 
Agent configuration:
 
  • Collect <instana-agent-dir>/etc/instana/configuration.yaml (the entire file)
 
Additional information to collect:
 
  • Screenshots showcasing the problem (if any)
  • Relevant SaaS UI links leading to the corresponding issue
  • The contents from folder /opt/instana/agent/system/com/sap/sapjco3/<JCO VERSION>
  • Screenshot of the System Status in SAP GUI:
    • Log in to SAP GUI and navigate to System → Status

Document Location

Worldwide

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Document Information

Modified date:
27 March 2026

UID

ibm17267080

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