IBM Support

MustGather: Instana SAP Hana DB Sensor

Troubleshooting


Problem

This guide provides essential steps for collecting data related to Instana SAP Hana DB Sensor. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.

Resolving The Problem

To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:

MustGather Data Collection Requirements for Instana SAP Hana DB Sensor

Monitored environment details:
 
  • Kind of deployment (Single host , Kubernetes, docker, podman, AWS Fargate, etc.)
  • OS (Ex: Linux/ Windows) and version
  • SaaS url of the agent monitoring the SAP Hana Database
  • SAP Hana DB version
 
Agent logs:
 
  • Collect the Instana agent debug log:
    • See the MustGather page for Instana Agent for more details
 
Agent configuration:
 
  • Collect <instana-agent-dir>/etc/instana/configuration.yaml (the entire file)
 
Additional information to collect:
 
  • Screenshots showcasing the problem (if any)
  • Relevant SaaS UI links leading to the corresponding issue
  • Java version being used
  • Output from the following command, after logging in to the Hana Database:
    • HDB info

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSE1JP5","label":"IBM Instana Observability"},"ARM Category":[{"code":"a8m3p000000UoUBAA0","label":"Sensors - Setup \u0026 Discovery"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.0.281;1.0.282;1.0.283;1.0.284;1.0.285;1.0.286;1.0.287;1.0.288;1.0.289;1.0.290;1.0.291;1.0.292;1.0.293;1.0.294;1.0.295;1.0.296;1.0.297;1.0.298;1.0.299;1.0.300;1.0.301;1.0.302;1.0.303;1.0.304;1.0.305;1.0.306;1.0.307;1.0.308;1.0.309;1.0.310;1.0.311;1.0.312;1.0.313;1.0.314;1.0.315;1.0.316"}]

Document Information

Modified date:
27 March 2026

UID

ibm17267077

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