Troubleshooting
Problem
This guide provides essential steps for collecting data related to Instana Dynatrace Sensor. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.
Resolving The Problem
To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:
MustGather Data Collection Requirements for Instana Dynatrace Sensor
Monitored environment details:
- Kind of deployment (Single host , Kubernetes, docker, podman, AWS Fargate)
- OS (Linux/ Windows) and version
- SaaS url of the agent monitoring the Dynatrace instance
- Dynatrace version
Agent logs:
- Collect the Instana agent debug log:
- See the MustGather page for Instana Agent for more details
Agent configuration:
- Collect <instana-agent-dir>/etc/instana/configuration.yaml (the entire file)
Additional information to collect:
- Any recent changes to the agent?
- If issue is reproduceable, please attach the steps
Document Location
Worldwide
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Document Information
Modified date:
18 March 2026
UID
ibm17266144