IBM Support

MustGather: Instana XenServer Sensor

Troubleshooting


Problem

This guide provides essential steps for collecting data related to Instana XenServer Sensor. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.

Resolving The Problem

To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:

MustGather Data Collection Requirements for Instana XenServer Sensor

Monitored environment details:
 
  • Kind of deployment (Single host , Kubernetes, docker, podman, AWS Fargate)
  • OS (Linux/ Windows) and version
  • SaaS url of the agent monitoring the XenServer instance
 
Agent logs:
 
  • Collect the Instana agent debug log:
    • See the MustGather page for Instana Agent for more details
 
Agent configuration:
 
  • Collect <instana-agent-dir>/etc/instana/configuration.yaml 
 
Additional output & files to collect:
 
  • Output of the following commands:
    • XenServer information
      • cat /etc/xensource-inventory
xe host-list params=software-version
xe host-list
xe vm-list
curl -k --u username:password http://<xenserver-ip>/rrd_updates?host=true/rrd_updates?host=true/rrd_updates?host=true

Document Location

Worldwide

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Document Information

Modified date:
18 March 2026

UID

ibm17266143

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