Troubleshooting
Problem
This guide provides essential steps for collecting data related to Instana Infosphere CDC Sensor. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.
Resolving The Problem
To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:
MustGather Data Collection Requirements for Instana Infosphere CDC Sensor
Monitored environment details:
- Kind of deployment (Single host , Primary/Replica, Kubernetes, docker, podman, etc.)
- OS (Linux/ Windows, etc.) and version
- SaaS url of the agent monitoring the Inforsphere CDC instance
- Infosphere CDC version
Agent logs:
- Collect debug log of Instana agent:
- See the MustGather page for Instana Agent for more details
Agent configuration:
- Collect <instana-agent-dir>/etc/instana/configuration.yaml file
Additional output & files to collect:
- If SSL is enabled for Infosphere CDC monitoring, run the following command and upload the output:
keytool -list -keystore <keystore_path> -storepass <store_password> -alias <cert_alias_name><keystore_path>-storepass <store_password>-alias<cert_alias_name></cert_alias_name></store_password></keystore_path>
keystore_path: path to the java truststore file.
store_password: password used to access truststore file.
cert_alias_name: alias used to save the public certificate of access server
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSE1JP5","label":"IBM Instana Observability"},"ARM Category":[{"code":"a8m3p000000UoUBAA0","label":"Sensors - Setup \u0026 Discovery"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.0.281;1.0.282;1.0.283;1.0.284;1.0.285;1.0.286;1.0.287;1.0.288;1.0.289;1.0.290;1.0.291;1.0.292;1.0.293;1.0.294;1.0.295;1.0.296;1.0.297;1.0.298;1.0.299;1.0.300;1.0.301;1.0.302;1.0.303;1.0.304;1.0.305;1.0.306;1.0.307;1.0.308;1.0.309;1.0.310;1.0.311"}]
Was this topic helpful?
Document Information
Modified date:
29 December 2025
UID
ibm17255856