IBM Support

MustGather: Instana OpenStack Sensor

Troubleshooting


Problem

This guide provides essential steps for collecting data related to Instana OpenStack Sensor. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.

Resolving The Problem

To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:

MustGather Data Collection Requirements for Instana OpenStack Sensor

Monitored environment details:
 
  • Kind of deployment (Single host , Kubernetes, docker, podman, AWS Fargate)
  • OS (Linux/ Windows) and version
  • SaaS url of the agent monitoring the OpenStack instance
  • OpenStack version
 
Agent logs:
 
  • Collect the Instana agent debug log:
    • See the MustGather page for Instana Agent for more details
 
Agent configuration:
 
  • Collect <instana-agent-dir>/etc/instana/configuration.yaml 
 
Additional output & files to collect:
 
 
  • If SSL is enabled for OpenStack monitoring, run the following command and upload the output:
    • keytool -list -keystore <keystore_path> -storepass <store_password> -alias <cert_alias_name><keystore_path>-storepass <store_password>-alias<cert_alias_name></cert_alias_name></store_password></keystore_path>

      keystore_path: path to the java truststore file.
      store_password: password used to access truststore file
      cert_alias_name: alias used to save the public certificate of access server

Document Location

Worldwide

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Document Information

Modified date:
07 January 2026

UID

ibm17255532

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