Troubleshooting
Problem
This guide provides essential steps for collecting data related to Instana Logging. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.
Resolving The Problem
To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:
MustGather Data Collection Requirements for Instana Logging
Monitored environment details:
- Kind of deployment (Single host , Primary/Replica, Kubernetes, docker, podman, etc.)
- OS (Linux/ Windows, etc.) and version
Agent logs:
- Collect debug log of Instana agent:
- See the MustGather page for Instana Agent for more details
Agent configuration:
- Collect <instana-agent-dir>/etc/instana/configuration.yaml file
Additional output & files to collect:
- If this is a SaaS environment, please include the host dashboard link
- If using OpenTelemetry to send logs:
- Include the OpenTelemetry Collector’s version, configuration file(s), and any logs that
are available (may be generated by the debug exporter)
- Include the OpenTelemetry Collector’s version, configuration file(s), and any logs that
Document Location
Worldwide
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Document Information
Modified date:
08 December 2025
UID
ibm17254007