Troubleshooting
Problem
This guide provides essential steps for collecting data related to Instana Elasticsearch Sensor. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.
Resolving The Problem
To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:
MustGather Data Collection Requirements for Instana Elasticsearch Sensor
Monitored environment details:
- Kind of deployment (Single host , Kubernetes, docker, podman)
- OS (Linux/ Windows) and version
- Elasticsearch version
Agent logs:
- Collect debug log of Instana agent:
- See the MustGather page for Instana Agent for more details
Agent configuration:
- Collect the <instana-agent-dir>/etc/instana/configuration.yaml file
Additional output & files to collect:
- SaaS URL
- To check connectivity, please send the output from running the following command (needs to be run from the elasticsearch home directory):
curl --cacert config/certs/http_ca.crt -u elastic:<your-elasticsearch-passsword> -X GET "https://localhost:9200/_cat/nodes?v"
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSE1JP5","label":"IBM Instana Observability"},"ARM Category":[{"code":"a8m3p000000UoUBAA0","label":"Sensors - Setup \u0026 Discovery"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.0.281;1.0.282;1.0.283;1.0.284;1.0.285;1.0.286;1.0.287;1.0.288;1.0.289;1.0.290;1.0.291;1.0.292;1.0.293;1.0.294;1.0.295;1.0.296;1.0.297;1.0.298;1.0.299;1.0.300;1.0.301;1.0.302;1.0.303;1.0.304;1.0.305;1.0.306;1.0.307;1.0.308;1.0.309;1.0.310"}]
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Document Information
Modified date:
19 November 2025
UID
ibm17251394