How to Download IBM EntireX and IBM ApplinX

Steps

Windows & Linux – using the webMethods Installer:

To download webMethods software, please follow the instructions below.

Steps

1. Download the Installer / Update Manager / Command Central
   You may download IBM webMethods Installer and IBM webMethods Update Manager from IBM Fix Central. The My Entitled System Support (ESS) referenced in IBM Fix Central is not applicable. Please use Passport Advantage Online (PAO) or IBM Fix Central to download the required components.
2. Software Download Credentials
   While running the IBM webMethods Installer and IBM webMethods Update Manager, you will be prompted to enter your username and password. Enter your IBMid (email address) as the username and the entitlement key as the password (see step 3 for entitlement key creation).
3. Entitlement Key Creation
   Go to the IBM Dashboard. Scroll down to the Container Software & Entitlement Keys section and click View library. On the Entitlement keys page, click Add new key, and then copy and save the key in a secure location. If you are unable to create the entitlement key or see a message like “no products available”, it could be related to a contract issue. In this case, contact your IBM account manager.
4. New IBM Products & Fixes Repository URLs
   Your network team will need to whitelist the following URLs.
   • sdc.webmethods.io
   • cdn.sdc.webmethods.io
5. Container Registry Portal
   If you access the Container Registry to download Docker images but encounters a message like "You're not entitled to any products. If necessary, contact IBM support", please go through Step 6.
6. If You Encounter a Download Error
   If you encounter an error while running the IBM webMethods Installer or accessing the Container Registry, it may be related to your account permissions or other connectivity issue. Follow the steps below to resolve the error.
   • ​​​​Visit Passport Advantage Online and attempt to log in.
   • If prompted to register via "Self-nomination", this means authorization is required to download.
   • Enter your site number, and the request will be routed to the person who manages access for your organization (Primary Contact).
   • You can contact your IBM account manager to get the site number.
   • Allow a few days for approval. Once confirmed and you have access to PAO, request your Primary Contact to add you as one of the secondary users. After that, retry downloading using IBM webMethods Installer or accessing the Container Registry again.

Note: If the request is urgent, and you have no idea who your organization Primary Contact is, email eCustomer Care (refer to your respective region here Need Assistance for the email address). In the email, ask for the contact details of your Primary Contact. Then, reach out to the Primary Contact directly to expedite the approval. If you wish to change the Primary Contact for whatever reasons, please also write to eCustomer Care.

Still Having Issues?
If the steps above were followed and are still unable to download the software, please open a support case with IBM Support for further assistance.

Product Offering Details for Existing webMethods, EntireX and ApplinX Customers and Partners

The purpose of this post is to provide information for customers and partners who have consented to move to IBM and that:

• Are currently using 10.15 or earlier on premises webMethods products, including EntireX and ApplinX, that were previously offered by Software AG
• Want to use IBM webMethods/EntireX/ApplinX 11.1

IBM Site ID

To download webMethods products, or perform certain other actions in this blog post, you will need your IBM webMethods site ID. The person at your company who received your IBM paperwork (that is, the "primary contact" who received the IBM Quote, Proof of Entitlement, or Invoice) has the Site ID and can provide it. The primary contact can also give you access to the site from which to download your webMethods products. If you have problems obtaining the IBM site ID from the primary contact, contact your IBM Sales Representative.

Details for On Prem IBM webMethods 10.15 and Earlier

Download Installer and Update Manager, or Command Central for 10.15 or Earlier
After April 30, 2025, you will be able to download the IBM webMethods Installer and IBM webMethods Update Manager for webMethods products 10.15 through 10.5 from IBM Fix Central as described below. 

1. Whitelist and allow HTTPS traffic to and from sdc.webmethods.io and cdn.sdc.webmethods.io
2. Create a new directory on your target system.
3. Go to IBM Support: Fix Central, click Find product. In the Product selector drop down, type webMethods Installer.
4. In the Installed Version drop down, select the product release you are going to install (for example, 10.15).
5. In the Platform drop down, select the operating system onto which you want to install.
6. Click Continue. When the Select fixes page displays, click Continue. You will see options in the format IBM_webMethods_webMethods_Installer_<operating system>.
7. Select the checkbox next to the webMethods Installer you want to download and click Continue.
8. Repeat these steps if you want to download webMethods Update Manager or webMethods Command Central.
9. After you are sure the downloaded webMethods Installer and webMethods Update Manager are working, delete any webMethods Installer or webMethods Update Manager you previously downloaded from Software AG Empower Portal.
10. For instructions on using these tools, see the webMethods documentation for your product release.

After April 1, 2025, if you need to install or obtain fixes for product release 10.3 or earlier, contact IBM support.

Please do not try to use Software AG Fix Explorer to install fixes. If you can't find certain fixes on Update Manager (for example, IBM EntireX Mainframe fixes), search for those fixes in IBM Support: Fix Central directly.

Keep Your 10.15 or Earlier Products Running (License Keys and Metering)

The instructions in this section will enable your webMethods 10.15 or earlier on premises products to continue working for as long as you maintain an active entitlement with IBM.

1. Determine whether your contract is core-based or transaction-based. If you aren't sure, review your contract or contact your IBM Sales Representative for help.
2. Look in the product documentation for your webMethods 10.15 or earlier on premises products to find all the license key directories in your existing webMethods installation. If you stored license keys in any custom directories, find those directories as well.
3. Copy your license keys and move the copies to a directory outside your existing webMethods installation.
4. Open the keys with a text editor and find the lines that start with <ExpirationDate>. If you do not see expiration dates, you have a perpetual license and need take no further action. If you do see expiration dates, follow the steps below before the license key expiration dates.
   • Go to IBM Support: Fix Central and click Find product. In the Product selector dropdown, type webMethods License Keys.
   • Download the generic license keys for your products, and follow the instructions in the accompanying readme to apply the keys. The generic license keys disable metering.
   • Restart your products.

Download Installer and Update Manager, or Command Central for 11.1

After mid-January 2025, IBM will begin moving contacts and entitlements for existing Software AG customers and partners to IBM systems. After your contacts and entitlements have been moved, you will be able to download IBM webMethods Installer and IBM webMethods Update Manager, or IBM webMethods Command Central so that you will be able to install the IBM webMethods 11.1 products when they become available. 

1. Whitelist and allow HTTPS traffic to and from sdc.webmethods.io and cdn.sdc.webmethods.io
2. See the IBM webMethods documentation for instructions on downloading and using these tools.

If you are not able to take one or more of the actions described above, your contacts and entitlements have not yet been moved. Please try again later. If you are in a hurry, open a case with IBM Support at https://www.ibm.com/mysupport/s/ 
 

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Downloading EntireX 11.1 for z/OS

The ZIP file containing the dataset files and everything needed for a z/OS installation is available to download from PAO. It will only be available for customers with the proper entitlement established under the site ID used. 

If you cannot get the file using your site ID, open a case with IBM Support for assistance.