IBM Support

Supported Methods for Uploading Diagnostic Data to IBM Support

How To


Summary

This document provides a quick reference to the supported methods for secure diagnostic data upload to IBM Support, with direct links to the detailed instructions.


Steps

As of this publication, IBM offers three primary methods for uploading diagnostic data.  

Refer to the links below for detailed instructions on each option.

 

1. Direct upload via IBM Support Portal

2. Secure upload to the Enhanced Customer Data Repository (ECuRep)

3. Enhanced secure upload to the Blue Diamond Data Repository (US only) Effective August 31, 2026 the Blue Diamond FTP site will be permanently disabled.

4. Enhanced secure upload via SecureDrop (US Only) Effective August 1, 2026 
 

 

 

 

 

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB33","label":"N\/A"},"Business Unit":{"code":"BU051","label":"N\/A"},"Product":{"code":"IBMSUPPORT","label":"IBM Support"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":""}]

Document Information

Modified date:
15 July 2026

UID

ibm17250577

Page Feedback