IBM Support

MustGather: Instana Power HMC Sensor

Troubleshooting


Problem

This guide provides essential steps for collecting data related to Instana Power HMC Sensor. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.

Resolving The Problem

To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:
 
MustGather Data Collection Requirements for Instana Power HMC Sensor

Monitored environment details:
 
  • Power system version:
    • Which IBM Power system models are currently managed by the HMC
  • HMC version details:
    • Which version of the Power HMC is being used?
    • If possible, please include the exact HMC build and fix level
  • What version of the Power HMC API is being used?
 
Agent logs:
 
  • Collect the Instana agent debug log:
    • See the MustGather page for Instana Agent for more details
 
Agent configuration:
 
  • Collect <instana-agent-dir>/etc/instana/configuration.yaml 
 
Additional output to collect:
 
  • For the console and hardware events not showing up run the following commands:
    • lssvcevents -t console -i 30 
    • lssvcevents -t hardware -i 30
  • Checking if the API is responding, run the following command:
    • /rest/api/uom/ManagementConsole/{uuid}/do/CLIRunner

              where {uuid} can be obtained by running the following command: ​​​​​​/rest/api/web/Logon

​​

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSE1JP5","label":"IBM Instana Observability"},"ARM Category":[{"code":"a8m3p000000UoUBAA0","label":"Sensors - Setup \u0026 Discovery"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.0.281;1.0.282;1.0.283;1.0.284;1.0.285;1.0.286;1.0.287;1.0.288;1.0.289;1.0.290;1.0.291;1.0.292;1.0.293;1.0.294;1.0.295;1.0.296;1.0.297;1.0.298;1.0.299;1.0.300;1.0.301;1.0.302;1.0.303;1.0.304;1.0.305;1.0.306;1.0.307"}]

Document Information

Modified date:
23 October 2025

UID

ibm17248481

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