IBM Support

MustGather: Instana HTTPd Sensor/Tracer

Troubleshooting


Problem

This guide provides essential steps for collecting data related to Instana HTTPd Sensor/Tracer. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.

Resolving The Problem

To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:

MustGather Data Collection Requirements for Instana HTTPd Sensor/Tracer

Monitored environment details:
  • Kind of deployment (Single host , Kubernetes, docker, podman, AWS Fargate)
  • OS (Linux/ Windows) and version
  • SaaS url of the agent monitoring the HTTPd application
  • HTTPd server version (try one of the following commands): 
    • apache2 -v 
httpd -v 
apachectl -v
Agent logs:
  • Collect the Instana agent debug log:
    • See the MustGather page for Instana Agent for more details
Agent configuration:
  • Collect <instana-agent-dir>/etc/instana/configuration.yaml 
Additional output & files to collect (if this is a tracer issue):
  • Apache HTTPd error logs:
    • The location of the error log file can vary based on the configuration. Common default paths include “/var/log/httpd/error_log” or “/var/log/apache2/error.log”.
  • If coredump is observed, retrieve the backtrace of the coredump using gdb/lldb

Document Location

Worldwide

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Document Information

Modified date:
07 October 2025

UID

ibm17247171

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