Troubleshooting
Problem
This guide provides essential steps for collecting data related to Instana Kong Sensor/Tracer. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.
Resolving The Problem
To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:
MustGather Data Collection Requirements for Instana Kong Sensor/Tracer
Monitored environment details:
- Kind of deployment (Single host , Kubernetes, docker, podman, AWS Fargate)
- OS (Linux/ Windows) and version
- SaaS url of the agent monitoring the Kong API Gateway
- Kong API Gateway version
-
kong version
-
Agent logs:
- Collect the Instana agent debug log:
- See the MustGather page for Instana Agent for more details
Agent configuration:
- Collect <instana-agent-dir>/etc/instana/configuration.yaml
Additional output & files to collect:
- Kong Configuration file:
- The location of the configuration file can vary based on the configuration. Common default paths include “/etc/kong/kong.conf” and “/etc/kong/kong.yml
- If the monitored service is using a serverless acceptor to receive trace data, the SaaS URL can be obtained from the INSTANA_ENDPOINT_URL environment variable.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSE1JP5","label":"IBM Instana Observability"},"ARM Category":[{"code":"a8m3p000000UoUBAA0","label":"Sensors - Setup \u0026 Discovery"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.0.281;1.0.282;1.0.283;1.0.284;1.0.285;1.0.286;1.0.287;1.0.288;1.0.289;1.0.290;1.0.291;1.0.292;1.0.293;1.0.294;1.0.295;1.0.296;1.0.297;1.0.298;1.0.299;1.0.300;1.0.301;1.0.302;1.0.303;1.0.304;1.0.305;1.0.306;1.0.307"}]
Was this topic helpful?
Document Information
Modified date:
07 October 2025
UID
ibm17247170