Troubleshooting
Problem
This guide provides essential steps for collecting data related to Instana Websphere Liberty Sensor. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.
Resolving The Problem
To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. For potential solutions, refer to IBM Instana documentation, search for known issues, or consult forums,
If you are aware of the affected component, refer to the relevant MustGather details below:
If you are aware of the affected component, refer to the relevant MustGather details below:
MustGather Data Collection Requirements for Instana Websphere Sensor
Monitored environment details:
- Kind of deployment (Single host , Kubernetes, etc.)
- OS (Linux/ Windows) and version
- Java version and vendor
Agent logs:
- Collect the Instana agent debug log:
- See the MustGather page for Instana Agent for more details
Agent configuration:
- Collect <instana-agent-dir>/etc/instana/configuration.yaml
Additional output & files to collect:
- Please run the related script and attach the output to the support case (README):
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSE1JP5","label":"IBM Instana Observability"},"ARM Category":[{"code":"a8m3p000000UoUBAA0","label":"Sensors - Setup \u0026 Discovery"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.0.281;1.0.282;1.0.283;1.0.284;1.0.285;1.0.286;1.0.287;1.0.288;1.0.289;1.0.290;1.0.291;1.0.292;1.0.293;1.0.294;1.0.295;1.0.296;1.0.297;1.0.298;1.0.299;1.0.300;1.0.301;1.0.302;1.0.303;1.0.304;1.0.305;1.0.306;1.0.307"}]
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Document Information
Modified date:
10 November 2025
UID
ibm17247168