Troubleshooting
Problem
This guide provides essential steps for collecting data related to Instana Redis Sensor. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.
Resolving The Problem
To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:
MustGather Data Collection Requirements for Instana Redis Sensor
Monitored environment details:
- Kind of deployment (Single host , Kubernetes, Docker, Podman, AWS Fargate, etc.)
- OS (Linux/ Windows) and version
- Redis version
Agent logs:
- Collect the Instana agent debug log:
- See the MustGather page for Instana Agent for more details
Agent configuration:
- Collect <instana-agent-dir>/etc/instana/configuration.yaml
Additional output & files to collect:
- SaaS url details
- If SSL is enabled, please send the output for the following command:
-
keytool -list -v -cacerts -storepass changeit | grep -A5 redis
-
- To verify connectivity, please run the following command from the instana agent host:
-
redis-cli -h <redis_host> -p <redis_port> -a <password> pingExpected output: "PONG"
-
Document Location
Worldwide
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Document Information
Modified date:
29 September 2025
UID
ibm17246450