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STE Webinar: IBM Sterling OMS Peak readiness 2025 - 'SME Panel discussion'

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Abstract

As we approach the busy holiday season, it's crucial to ensure your systems are fully prepared to handle the increased demand. We're excited to announce our ongoing Peak Event Readiness webinar series, specifically designed to help you optimize your operations with IBM Sterling OMS.

Whether you're preparing for your first peak season or refining your existing strategy, our team of experts is here to provide guidance and support. We invite you to participate in our SME Panel discussion webinar session, where we'll share valuable insights, lessons learned, and practical advice to help you navigate the peak season smoothly, stably, and successfully.

Here's a sneak peek at the key topics we'll cover:
- IBM Order Hub Essentials: Dive into performance enhancements, customization options, and stability features.
- Optimizing On-Prem Container Scaling: Learn how to effectively scale IBM Sterling OMS and SIP during peak loads.
- Leveraging Agentic AI in Self-Service Tools: Discover how AI can streamline your operations and improve customer experience.
- OMS-SIP Integration & Best Practices: Understand the importance of seamless integration and explore best practices.
- SIP Optimizer Readiness: Get ready for peak season with proven best practices and strategies.
- Performance & Customization Strategies for Next-Gen Call Center and Store: Explore innovative approaches to boost efficiency and customer satisfaction.

Don't miss this opportunity to enhance your peak season readiness with IBM Sterling OMS.

Content


Webinar Session Details:

     Title:  STE Webinar: IBM Sterling OMS Peak readiness 2025 - SME Panel discussion
     
    Presenters: 
                Mike Callaghan - Program Director, IBM Sterling OMS Support
                Shoeb Bihari - Executive IT Specialist | SRE Architect | SWAT, IBM Sterling OMS Support
                Vishal Arora - Advisory Software Engineer, IBM Sterling Order Management
                Avinash Chandrashekhar - Senior Software Developer, IBM Sterling Order Management
                Hemanth Kumar - Software Developer, IBM Sterling Order Management
                Nisha Kukken - Software Developer, IBM Sterling Order Management
                Karson Ng - Architect, IBM Sterling Order Management
                Tin Vo - Senior Software Developer, IBM Sterling Order Management
                Chiranjeevi Dasegowda - Senior Support Engineer, IBM Sterling Order Management
                Madhavi Pilaka - Technical Support Engineer, IBM Sterling Order Management
                Jitendra Buge  - Technical Lead, IBM Sterling Order Management
                

Session Material:  
               - Presentation deck - https://ibm.biz/BdbDfj
               - Session recording - https://ibm.biz/BdbDf2
Q&A:
Question 1 - It seems we want to set auto-managed to Yes, enabling HPA-controlled pods. Is there a way to selectively start or stop pods on-demand? Is updating the CRD and redeploying the only available method? Alternatively, are there other mechanisms to scale App/Agent pods up or down dynamically?
Answer - Yes, when auto-managed is set to "yes" and Horizontal Pod Autoscaler (HPA) is defined, the Operator delegates control of the replica count to the HPA.This means:
  • The replica count is dynamically managed based on metrics like CPU or memory usage.
  • The Operator updates the corresponding Custom Resource (CR) instances and underlying Deployments to reflect the HPA-driven scaling.
Regarding selective stop/start of pods:
Since HPA controls the replica count, manual scaling via CR updates is not recommended and may be overridden by the HPA. However, here are a few options depending on your intent:
To scale up/down pods manually (outside HPA):
  • You can temporarily disable HPA by removing or modifying the HPA object.
  • Then, update the CR to set the desired replica count manually.
  • But this breaks the auto-managed behavior, so it’s not ideal for long-term use.
 To stop/start specific pods on-demand:
  • If the goal is to decommission or stop a specific server, you can remove it from the server list (e.g., in the CR or config map).
  • The Operator will reconcile and remove the corresponding pod.
  • This is the preferred method for on-demand control without interfering with HPA.
 OMServers are also on-demand:
  • These can be managed similarly — by updating the server list or configuration, the Operator will handle pod lifecycle accordingly.
Summary:
  • With auto-managed: yes and HPA enabled, replica count is auto-controlled.
  • For on-demand pod control, update the server list or config — not the replica count.
  • Avoid manual CR updates for scaling unless HPA is disabled.
Question 2 - Do we need any specific fix pack to be deployed for IV demand sync service ?  
Answer - This feature is planned for inclusion in future updates. To access it, clients will need to be on the corresponding fix pack. Global Inventory Visibility (GIV): Tentatively expected in the upcoming fix pack. Inventory Visibility (IV): Tentatively targeted for the January fix pack.
Question 3 - I have attempted multiple times to request access to the OMS Agent Preview Program, but haven’t been successful in getting trial access. Could someone from IBM assist me with this?
Answer - Thank you for your interest in the OMS Agent Preview Program. If you are using IBM Sterling® Order Management SaaS and have already signed up, please wait at least 7 days after registration. If you still don’t have access after that period, kindly create a support case so we can assist you further and ensure your access is enabled.  
Note: As of today, the preview is available only for the SaaS version of IBM Sterling® Order Management System.
For on-premises OMS customers, we appreciate your interest and will keep you informed as updates become available. Please stay tuned.
Other Important Links Shared during session -
  • If Customers have implemented any customizations, please ensure that the relevant columns are properly indexed.
    • For more detailed guidance, refer to the IBM Sterling Order Management Performance Guide.
  • Learn more about the Node Inventory Capacity Optimization feature in IBM Sterling Order Management System by visiting the following article.
  • For more information on using CustomIVInvokeRestAPI to call Inventory Visibility APIs in IBM Sterling Order Management, refer to the official documentation.

Presentation

Multimedia

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Document Information

Modified date:
03 October 2025

UID

ibm17245556

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