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IBM SevOne Network Performance Management has a modified IBM Support Cycle-2 Lifecycle policy.
IBM SevOne Network Performance Management uses IBM Support Cycle-2 Lifecycle policy which provides defect and non-defect product technical support for a period of two years from the date the product release was made generally available by IBM. Following the completion of the base support period an option exists to purchase Extended Support and receive limited coverage for an additional year. When the product reaches completion of base support for the last version/release an option to purchase Sustained Support may exist to provide limited coverage for an additional 3 years.
Overview
IBM SevOne Network Performance Management helps improve user application experiences by enabling network teams to have a greater clarity, consistency, and collaboration. IBM SevOne Network Performance Management provides the tools to help network engineers manage performance, capacity, and service levels of their network.
The IBM SevOne Network Performance Management follows the IBM Support Cycle-2 Software Lifecycle Policy, adhering in every way except as listed.
- IBM SevOne Network Performance Management includes components derived from Open Source Software and other software products. Support for all these are available through your usual IBM Support channels, with defined response goals. Any defect identified that is determined to be in the software or open source project, your IBM Support representative works with the necessary open source community or license software component support to resolve the defect and deliver a fix.
As of version 7.x, SevOne follows a VMF (Version.Modification.Fix) release train rather than the older model. Each modification release (e.g., 7.1, 7.2, etc.) inherits the support timeline of its parent version (e.g., 7.0.0). The Base Support for all modifications under a given major version ends on the same date as that parent version.
Support Lifecycle and Fix Policy (7.x onwards):
IBM SevOne Network Performance Management follows a 2 +1 +3 lifecycle model:
|
Support Type |
Duration |
Description |
|
Base Support |
2 years |
Begins at the release of each major version. Includes monthly fixes. |
|
Extended Support |
1 year |
Security fixes and hotfixes are available but not on a monthly cadence. |
|
Ongoing Extended Support |
3 years |
Sustained support. No security or critical fixes provided. |
Important: The 2-year Base Support duration begins from the initial version release date (e.g., 7.0.0), not the release of a later modification or fix.
Note: If in case of product withdrawal from market, sustained support of ~5 years from release date is available.
Monthly Fix Cadence Policy for all supported versions under Base Support:
- Fixes are released monthly regardless of whether newer modification versions have been released.
- If no critical CVEs or high-priority bugs are identified in each month, a monthly fix may be skipped.
Security Compliance
IBM SevOne complies with IBM CISO guidelines with Critical CVEs are patched within 30 days and High/Medium/Low CVEs are addressed within 60 to 90 days. IBM Support might offer a test fix to clients to verify that a code fix is working and solving the problem. Do not install these fixes on production environments. Noncritical fixes are included in the next Support Release after the fix is verified. Monthly service packs, when available, will be published on the Fix Central Site (https://www.ibm.com/support/fixcentral) or can be acquired from IBM Support.
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Document Information
Modified date:
16 October 2025
UID
ibm17233080