IBM Support

IBM Security Extended Support

IBM Security - Extended Support

To realize maximum value from your IBM Subscription and Support (S&S) agreement, you should download and install the latest IBM product version or release.  However, there are times when business constraints delay your ability to move to new versions.  A Support Extension can provide you with the additional time and flexibility you need to complete an orderly transition to a current IBM product version, release or platform.

Support Extension Requests
When submitting a Support Extension request, please provide the following information:

  • Customer name
  • Authorized contact name, email and telephone number
  • IBM Customer number (ICN)
  • Passport Advantage (PA) Agreement number
  • PA Site number
  • Product name
  • Product version, release and modification level (operating system, if applicable)
  • Support Extension term:  start / end dates
  • Product must be covered under a Support contract (if available) for the duration of the Support Extension.
    • This ensures continued access to Product updates

Support Extension requests should be submitted through your local country contact below: 

Geography

Country

Method of contact

North America

Canada

  • Phone: 1-800-IBM-SERV (option 2)

United States

Europe

Austria

Belgium

Denmark

Finland

France

Germany

Greece

Israel

Italy

Luxembourg

Netherlands

Norway

Portugal

Spain

Sweden

Switzerland

United Kingdom

  • Phone: 0870 010 2526

Middle East & Africa

South Africa

  • Phone: +27 11 302 5245 or +27 11 302 8888

Turkey

Asia Pacific

ASEAN

Australia /

New Zealand

China

ISA

Japan

  • Please contact your Sales Representative

Korea

All other countries, please check with your local IBM Global Services representative.