Product Support Details for IBM Turbonomic Application Resource Management
Product List
Supported Language
US English
Contact Information
Visit the IBM Directory of worldwide contacts, click your country, and use the phone number listed in the Technical Support section on the page.
The IBM Technical Support team for IBM Turbonomic can be reached using the Support Portal, or web form:
Support Portal:
- IBM Turbonomic Product Support Portal
Hours of Operation
Standard business hours are 9:00 AM to 9:00 PM EST, Monday through Friday, excluding IBM holidays.
After Hours Support
Off shift hours (for eligible offerings with 24x7 response) are defined as all other hours outside of normal country business hours.
Visit the IBM Support Guide for more details.
Severity Definitions
IBM will use commercially reasonable efforts to respond to cases raised by your authorized contacts within the criteria specified for your offering. Our initial response may result in resolution of your request, or it will form the basis for determining what additional actions may be required to resolve your request. Be sure you and your support professional agree on what the next action is and when the next checkpoint will be. Cases opened outside Business Hours that do not qualify for 24x7 response will be responded to the next business day.
Visit the IBM Support Guide to select a product area for the specific Response Goals for each offering.
Escalation Process
If at any point in our service process you feel we are not meeting your needs, you may call our attention to your case.
Visit the IBM Support Guide for the escalation process related to your offering.
Enhancement Request Process
Visit the IBM RFE Community to collaborate with development teams and other product users through your ability to search, view, comment on, submit, and track product requests.
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Document Information
Modified date:
28 March 2024
Document Number
ibm17145449