IBM Support

End of Continuing Support for Cognos TM1 10.2.x Effective April 30, 2024

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Abstract

IBM is making changes to the Cognos TM1 Continuing Support program. Continuing Support provides non-defect support for known issues beyond the EOS date for a given version of Cognos TM1, for details please see this page. For Cognos TM1 version 10.2.x, Continuing Support will not be provided after April 30, 2024.  Existing customers retain their right to use the older versions but are advised to modernize to a newer version of Planning Analytics if they wish to retain support coverage.

A variety of IBM services options are available to help modernize your Planning Analytics environments. These includes packages to assess, plan, or execute a version upgrade, or to fully modernize to a container-based infrastructure. Please contact your IBM sales representative or business partner if you have questions on how best to take advantage of these programs.

Content

IBM is making changes to the Cognos TM1 Continuing Support program. Continuing Support provides non-defect support for known issues beyond the EOS date for a given version of Cognos TM1, for details please see this page. For Cognos TM1 version 10.2.x, Continuing Support will not be provided after April 30, 2024.  Existing customers retain their right to use the older versions but are advised to modernize to a newer version of Planning Analytics if they wish to retain support coverage.
Cognos TM1 10.2.x is the last version of Cognos TM1 / Planning Analytics that will have Continuing Support.  Continuing Support is no longer being offered as a program for future releases.  Clients who are not able to upgrade their version of Cognos TM1 / Planning Analytics before the EOS date can purchase Extended Support.  Further details on Extended Support can be found in the Announcement Letter.
 
A variety of IBM services options are available to help modernize your Planning Analytics environments. These includes packages to assess, plan, or execute a version upgrade, or to fully modernize to a container-based infrastructure. Please contact your IBM sales representative or business partner if you have questions on how best to take advantage of these programs.
 
Frequently Asked Questions:
  1. Will I be forced to upgrade? No, you will not be forced to upgrade. No changes are being made to customer’s  Cognos TM1  entitlements, only to the Continuing Support program coverage.
  2. How much does it cost to upgrade? As long as you have active S&S, there is no cost for newer versions of  Cognos TM1.
  3. Why should I upgrade? Newer versions of Planning Analytics provide higher performance, easier administration, better security, and a wider variety of deployment options like containers. In most cases, vendors are no longer supporting the hardware, operating systems, or applications being used with Cognos TM1 versions that are exiting Continuing Support, and this presents risks outside of the software.
  4. How can IBM help me upgrade? IBM provides services ranging from consultations on how to plan an upgrade to support on actual execution. Longer term options are also available, such as IBM Expertise providing guidance and mentorship on both operational and strategic aspects of your data infrastructure.

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Document Information

Modified date:
21 April 2023

UID

ibm16985025

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