IBM Support

End of Continuing Support for Cognos Analytics 11.0.x Effective April 30, 2024

News


Abstract

IBM is making changes to the Cognos Analytics Continuing Support program. Continuing Support provides non-defect support for known issues beyond the EOS date for a given version of Cognos Analytics. For Cognos Analytics 11.0.x, Continuing Support will not be provided after April 30, 2024. Existing customers retain their right to use the older versions but are advised to modernize to a newer version of Cognos Analytics if they wish to retain support coverage.

A variety of IBM services options are available to help modernize your Cognos Analytics (BI) environments. These includes packages to assess, plan, or execute a version upgrade, or to fully modernize to a container-based infrastructure. Please contact your IBM sales representative or business partner if you have questions on how best to take advantage of these programs.

Content

IBM is making changes to the  Cognos Analytics Continuing Support program. Continuing Support provides non-defect support for known issues beyond the EOS date for a given version of Cognos Analytics, for details on the Continuing Support program see this page. For Cognos Analytics 11.0.x, Continuing Support will not be provided after April 30, 2024. Existing customers retain their right to use the older versions but are advised to modernize to a newer version of Cognos Analytics if they wish to retain support coverage. 
Cognos Analytics 11.0.x is the last version of Cognos Analytics that will have Continuing Support.  Continuing Support is no longer being offered as a program for future releases.  Clients who are not able to upgrade their version of Cognos Analytics before the EOS date can purchase Extended Support.  Further details on Extended Support can be found in the Announcement Letter.
 
A variety of IBM services options are available to help modernize your Cognos Analytics (BI) environments. These includes packages to assess, plan, or execute a version upgrade, or to fully modernize to a container-based infrastructure. Please contact your IBM sales representative or business partner if you have questions on how best to take advantage of these programs.
 
Frequently Asked Questions:
  1. Will I be forced to upgrade? No, you will not be forced to upgrade. No changes are being made to customer’s  Cognos Analytics  entitlements, only to the Continuing Support program coverage.
  2. How much does it cost to upgrade? As long as you have active S&S, there is no cost for newer versions of  Cognos Analytics.
  3. Why should I upgrade? Newer versions of Cognos Analytics provide higher performance, easier administration, better security, and a wider variety of deployment options like containers. In most cases, vendors are no longer supporting the hardware, operating systems, or applications being used with  Cognos Analytics versions that are exiting Continuing Support, and this presents risks outside of the core database software.
  4. How can IBM help me upgrade? IBM provides services ranging from consultations on how to plan an upgrade to support on actual execution. Longer term options are also available, such as IBM Expertise Connect providing guidance and mentorship on both operational and strategic aspects of your data infrastructure.

  5. Will Continuing Support be offered for future releases of Cognos Analytics such as 11.1.x or 11.2.x? No, Continuing Support is no longer being offered as a program.  Clients who are not able to upgrade their version of Cognos Analytics before the EOS date can purchase Extended Support.  Further details on Extended Support can be found in the Announcement Letter.

[{"Type":"MASTER","Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl3yAAC","label":"Install"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.0.0;11.0.1;11.0.10;11.0.11;11.0.12;11.0.13;11.0.2;11.0.3;11.0.4;11.0.5;11.0.6;11.0.7;11.0.8;11.0.9"}]

Document Information

Modified date:
21 April 2023

UID

ibm16985017

Page Feedback