IBM Support

MustGather for IBM Sterling Order Management: Install and Deploy - Reviewing CDT failures

Troubleshooting


Problem

MustGather information aids in problem determination and saves time resolving cases. IBM Sterling Support can better understand your problem once all the information requested in the MustGather is provided.
For this MustGather topic, we review issues while running the Configuration Deployment Tool (CDT).
Quick Links:

Diagnosing The Problem

B. If the above doesn't help address your problem, depending on the nature of your issue provide the requested diagnostics below.
  • Proceed to log in to the Self Service tool
  • Review the process that was run for CDT and check whether there was a failure
    • Common processes for CDT
      • Import configuration
      • Export configuration
      • Deploy customization extensions
  • Open the process ID number and review the stack trace provided
    • The log displays details for all stages of the CDT process
    • You can view these logs in Graylog too
  • Review the Ydkprefs.xml file to review the ignored table list 
    • When using the Ignore or Append-only features, the CDT cannot guarantee the integrity of any external data. In order to ensure data integrity, CDT must have complete access to the configuration data.
  • The following command is used to run CDT import and export by using the workbench
    • Example: ./cdtshell.sh
  • If the process fails, provide the CDT-generated logs.
  • Provide the CDT resource files, which modify the CDT preference settings
    • Resource files are located in the <INSTALL_DIR>/resources/ydkresources directory.
    • Cdt_dbdefaults.properties
    • Ydkprefs.xml
  • Review the following link for issues related to DevToolKit for certified containers, and refer to the section "Issues during importing CDT to DTK environment."
How to submit diagnostic data to IBM Support
 

Back to top

    

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"ARM Category":[{"code":"a8m0z000000cy0AAAQ","label":"Install and Deploy"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
18 July 2025

UID

ibm16830661

Page Feedback