IBM Support

QRadar EDR (formerly ReaQta): How to regenerate 2FA backup codes for a User

How To


Summary

This technote covers how to regenerate the Two Factor Authentication (2FA) codes for a user, which are normally provided when a user sets up 2FA for the first time.

Objective

With QRadar EDR (formerly ReaQta), when a user sets up 2FA for the first time, they are provided a set of backup codes in case of some sort of loss of access to their selected 2FA device. It's possible that these codes need to be re-created, as they can be lost, leaked to an unknown party or simply ignored at creation. This technote covers the process of regenerating these 2FA backup codes.

This technote assumes the user can already log in. If they cannot, please contact IBM ReaQta Support for assistance by raising a case: IBM Support

Steps

  1. Log in to ReaQta Dashboard as the intended user.
  2. Click the user's icon on the upper-right of the page.
  3. Select My Profile
    image-20220616151900-3
  4. In the Profile box, click the edit icon under 2FA.
    image-20220616152246-4
  5. In the "Manage Two-Factor Authentication" box, choose "Regenerate Backup Codes"
  6. Enter the TOTP (Time-based one-time password) and click "Reset Codes"
    1. If the device providing the TOTP is not available, but you are somehow logged in, contact IBM Support.
  7. New codes will appear in the box. Back these codes up your preferred way.
    image-20220616151334-1

Additional Information

For additional information about managing 2FA for users, check out the link here: ReaQta: Managing two-factor authentication

Document Location

Worldwide

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Product Synonym

ReaQta

Document Information

Modified date:
17 May 2023

UID

ibm16595615

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