IBM Support

QRadar on Cloud: Data Gateways status icon shows "Unable to list managed hosts from API."

Troubleshooting


Problem

Data Gateways (DG) status in QRadar on Cloud (QRoC) is monitored by the QRadar® on Cloud Self Serve app.  A cloud icon appears in the upper right of the Console's GUI but does not list the Data Gateway status.

Symptom

When administrators click the cloud icon, it displays the error "Unable to list managed hosts from API."
Figure01

Document Location

Worldwide

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Document Information

Modified date:
23 May 2022

UID

ibm16587771