IBM Tivoli Business Service Manager V6.2.0 Fix Pack 4(6.2.0-TIV-BSM-FP0004)

Download Description

Before installing or upgrading Tivoli Business Service Manager Fixpack 4 refer to the following documentation:
https://www.ibm.com/support/knowledgecenter/SSSPFK_6.2.0/com.ibm.tivoli.itbsm.doc/kc_welcome_tbsm.html
Download attached 6.2.0-TIV-BSM-FP0004.README then review list of enhancements, pre-req, installation instruction and known issues in Tivoli Business Service Manager Fixpack 4.

1.0 Hardware and software requirements
For information about supported hardware and software, check the Software Product Compatibility Reports (SPCR) here:
https://www.ibm.com/software/reports/compatibility/clarity/index.html
And the Tivoli Business Service Manager Installation Guide on the IBM Tivoli Business Service Manager Information Center (at IBM Documentation):
https://www.ibm.com/docs/en/tbsm/6.2.0

2.0 Summary of fixes in Fix Pack 4
- For an individual APAR detail, go to https://www.ibm.com/support/home/
- Enter the APAR name/# in "Search Support" then select search.

2.1 APARs Fixes delivered in Fix Pack 4:
IJ30536: TBSM CUSTOM CHANGES IN TBSM POLICIES DO NOT CARRY OVER WHEN FIX PACK APPLIED
IJ36060: TBSM AGENT (KR9) REQUIRES TLS V2
IJ38615: DEVELOPMENT APAR FOR AGENT CERT EXPIRE MAY 2022
IJ38995: MISSING CLASS COM/SUN/FACES/UTIL/HTMLUTILS ON WAS 9.0

Security-related APARs:
IJ38973: SECURITY APAR: CVE-2021-23450 POSSIBLE REMOTE CODE EXECUTION IN TBSM 620

List of Tivoli Business Service Manager APARs that have updates to the documentation:
IJ34704: MIGRATION SCRIPT MAY REQUIRE USING DIRECT PATH TO THE FILE VIA USING 'JAVA.IO.FILEINPUTSTREAM' ON WINDOWS
IJ35300: DOCUMENT STEPS TO ADD RIGHT-CLICK MENU ITEMS TO DASH WIDGETS FOR TBSM DATASETS
IJ35304: NULL VALUE FIELDS IN SERVICE "IDENTIFICATION FIELDS" DURING TBSM MIGRATION

3.0 New support and features added in Tivoli Business Service Manager 6.2.0.Fixpack 4
Fix Pack 4 includes the following enhancements:
- Updated Tivoli Business Service Manager 6.2.0 signed certificates, with a 2022 expiration year.
  This fix addresses the Tivoli Business Service Manager Certificate expiry, which now has a date of 03 April 2024

3.2 Additional Browser Support with Fix Pack 4:
Firefox 99, Microsoft Edge 100, Google Chrome 100, Safari 15
No longer supported: Microsoft Internet Explorer 11

3.3 Support for the following Operating Systems is now available:
Windows Server 2019, RHEL 7.9, 8.5, SLES 12.5, 15.3, AIX 7.2

3.4 Support for the following components is available:
DB2 Version 11.1.2.2
JazzSM 1.1.3.15 DASH 3.1.3.15
IBM Tivoli Netcool/OMNIbus 8.1.0.28
IBM Tivoli Netcool/OMNIbus web GUI 8.1.0.26
IBM WebSphere Application Serve 8.5.5.21, 9.0.5.11

4.0 Known issues
For a complete list of known limitations, refer to the following link: https://www.ibm.com/docs/en/tbsm/6.2.0

4.1 Tivoli Business Service Manager XMLToolkit on Windows.
The Impact Fix Pack 3 Update or Rollback process, fails if the Tivoli Business Service Manager XMLToolkit service is running.
Symptom: When the Impact Fix Pack 3 Update and Rollback are run, while the XMLToolkit service is active (on Windows),
the following message is generated on the Installation Manager Update Failed window:
Error during “install/rollback” phase:
Deleting files from C:\*\tbsm\XMLToolk\_jvm
Failed to delete C:\*\tbsm\XMLToolk\_jvm\jre\bin\classic\jvm.dll
Root Cause: On a Windows environment, the files are locked by the operating system, whenever they are in use. This prevents the installer from removing or changing files.
Resolution: Stop the “Tivoli BSM Discovery Library toolkit” (or XMLToolkitSvc.exe) service and reattempt the Update or Rollback process.

4.2 The Monitoring Agent for Business Service Manager Common Agent, may not start on Red Hat Linux.
https://www.ibm.com/support/pages/node/6579461
Problem:
When using the following command: ./itmcmd agent start r9
It might report the following message:
Processing. Please wait...
Starting Monitoring Agent for Business Service Manager Common Agent ...
KCIIN0198E Unable to start agent. Please, check log file.
Symptom:
The logs <host>_r9_*.log can report the following message:
/opt/IBM/ITM/lx8266/r9/bin/kr9agent: error while loading shared libraries:
libnsl.so.1: cannot open shared object file: No such file or directory
libnsl.so.1 is not available in this machine, the machine is:
Resolving The Problem:
Install the libnsl library
For example, use the following command:  yum install libnsl-2.28-164.el8_5.3.x86_64
This creates:  ./usr/lib64/libnsl.so.1
Proceed and start the Agent again: ./itmcmd agent start r9
Expected results:
Processing. Please wait...
Starting Monitoring Agent for Business Service Manager Common Agent ...
Monitoring Agent for Business Service Manager Common Agent started