Troubleshooting
Problem
When using the following command: ./itmcmd agent start r9
It might report the following message:
Processing. Please wait...
Starting Monitoring Agent for Business Service Manager Common Agent ...
KCIIN0198E Unable to start agent. Please, check log file.
Symptom
The logs <host>_r9_*.log can report the following message:
/opt/IBM/ITM/lx8266/r9/bin/kr9agent: error while loading shared libraries:
libnsl.so.1: cannot open shared object file: No such file or directory
libnsl.so.1 is not available in this machine, the machine is:
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSSPFK","label":"Tivoli Business Service Manager"},"ARM Category":[{"code":"a8m0z000000bqBoAAI","label":"TBSM"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
21 March 2023
UID
ibm16579461