Troubleshooting
Problem
Latest Salesforce protocol packages for 7.3 and 7.4 are now enforced for supported event types only, when unsupported type events are received, the following error stack is displayed in /var/log/qradar.log:
[ecs-ec-ingress.ecs-ec-ingress] [Salesforce REST API Provider Protocol Provider Thread: class com.q1labs.semsources.sources.salesforcerestapi.SalesforceRESTAPIProvider21311] com.q1labs.semsources.sources.salesforcerestapi.eventformatter.EventFormatterException: Unsupported event type 'ApiTotalUsage' found.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt0AAA","label":"Log Source"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]
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Document Information
Modified date:
01 April 2022
UID
ibm16566491