IBM Support

IBM SAN c-type Call Home basic configuration steps with Data Center Network Manager

How To


Summary

This document summarizes the basic steps used to configure call home for IBM SAN c-type devices using the Data Center Network Manager (DCNM) application, in order to create cases automatically with IBM Support if a significant problem occurs on a device.

Steps

The complete detailed instructions for configuring call home are documented in the IBM C-Type Family & Cisco MDS 9000 Series Remote Support document.
When a significant problem occurs, DCNM sends an email transaction to IBM to generate a support case. Here are the basic configuration steps:
  • Provide contact information. This is critical to make sure IBM Support can reach you if a problem occurs. You'll provide information for the person IBM should contact for a call home case:
provide contact information
  • Update the contract-id field with the IBM machine type, model and serial number of the device, using the following format:
update the contract-id field
  • Set the destination email address at IBM for call home requests, which depends on your location:
    • callhome1@de.ibm.com : USA, Canada, Latin & South America, and Caribbean Islands
    • callhome0@de.ibm.com : all other countries
  • Associate alert groups to the call home service profile, configure email options, and enable call home.

Document Location

Worldwide

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Product Synonym

c-type 8977 8978

Document Information

Modified date:
27 September 2021

UID

ibm16491939