Product Documentation
Abstract
IBM C-Type Family & Cisco MDS 9000 Series Remote Support Overview documents the procedure to enable call home, for automated creation of a problem record with IBM Support in the event of a problem on a device.
Content
IBM highly encourages you to take advantage of IBM Call Home and all its related features to allow you and IBM to partner for your success. Call Home is a support function embedded in all storage products. By enabling Call Home, the health and stability of your system is monitored every hour of every day throughout the year by the industry’s top troubleshooting specialists at IBM Support. As an IBM client, the Call Home service will effectively provide you with reduced risk over an un-monitored system by alerting you of a system defect through My Notifications, automatically opening a Problem Management Record (PMR), and ultimately, decreasing system downtime through faster problem determination and resolution.
This document provides a detailed explanation of IBM Call Home and other remote support tasks, available connection options, unique features, and instructions for configuring and maximizing the potential of this preventative maintenance feature.
Original Publication Date
15 April 2015
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Product Synonym
C-Type Cisco MDS SAN DCNM
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Document Information
Modified date:
27 February 2023
UID
ssg1S7005161