IBM Support

QRadar: LDAP users with valid credentials cannot login due to error "Username and password supplied are not valid. Please try again"

Troubleshooting


Problem

Some users report that they can't log in when using LDAP, LDAPS, or LDAP with Active Directory authentication. Other users log in successfully.

Symptom

The reported users might experience login failures at the login page:
image 10541

Document Location

Worldwide

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Document Information

Modified date:
17 June 2021

UID

ibm16447247