Troubleshooting
Problem
Resolving The Problem
Note: DSPUSRPRF does not indicate whether a user profile is disabled for NetServer use. The STATUS setting on a user profile displays either *ENABLED or *DISABLED, but a profile can be disabled for NetServer use even though the STATUS of the profile is *ENABLED.
select *
from QSYS2.USER_INFO_BASIC
where NETSERVER_DISABLED = 'YES';
- Examining the QSYSOPR Message Queue
A message CPIB682 - User profile &1 disabled for IBM i Support for Windows Network Neighborhood access is sent to the QSYSOPR message queue when a profile is initially disabled for NetServer use. The QSYSOPR message queue can be displayed by running the following command on an OS/400 or i5/OS command line:
DSPMSG QSYSOPR
Press the Enter key.
DSPMSG is of limited use for determining which profiles are disabled for i5/OS NetServer use because the message is only issued when the profile is initially displayed. Because the QSYSOPR message queue receives many messages, if it's more that a few minutes since the profile became disabled for NetServer, it might be difficult to find the message.
- Examining the QHST History Log
Examining the QHST History Log is a more reliable way of determining which profiles are disabled for NetServer use. When the CPIB682 message is sent to the QSYSOPR message queue, it is also sent to the QHST History Log and remains there until the current log is deleted. To view the messages in the QHST History Log, run the following command on an i5/OS command line:DSPLOG MSGID(CPIB682)Press the Enter key.
All instances of CPIB682 generated since the current history log began are displayed by the DSPLOG command.
- Using the GO NETS Tool
The IBM i NetServer home page contains information about the GO NETS tool, which is a command line interface to the NetServer APIs. The tool provides a menu that can be used to run the commands and is part of the Example Tools Library, which is Option 7 of the OS/400 product.
The GO NETS menu must be created before it can be used. Follow IBM technote How to manage IBM i NetServer without Navigator.
The NETS menu (on current versions of the tool) includes Option 12, Work with NetServer Users, which displays a list of profile disabled for NetServer use.
Enabling User Profiles
In the past, the CHGUSRPRF command could be used to reenable profiles for NetServer use.
The following PTFs for NetServer remove the ability of the CHGUSRPRF command to reset, or reenable, a user that is disabled for NetServer access - see APAR MA42015. Individual users can be reenabled by using the GO NETS menu, by using IBM i Navigator, or writing a program that makes use of the QZLSCHSI API.
540: MF55657 (not included on any Cumulative PTF Package)
545: MF55658 (not included on any Cumulative PTF Package)
610: MF55659 (on Cumulative PTF Package 2305)
611: MF55660 (on Cumulative PTF Package 2305)
710: MF55661 (on Cumulative PTF Package 2279)
All of the PTFs became available in May 2012.
The following technotes provide sample as-is CL programs (no support provided for these programs) that use the QZLSCHSI API to reenable NetServer users.
N1010992 CL Program and Command to Re-Enable NetServer Users
N1010645 Automatically Re-Enable a Disabled IBM i NetServer User Profile
Note: All profiles are reenabled for i5/OS NetServer use when NetServer is restarted from the System i Navigator screen or by running the STRTCPSVR *NETSVR command. All profiles are also reenabled for NetServer use when the IBM i system is IPL'd.
Historical Number
358959335
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Document Information
Modified date:
08 July 2024
UID
nas8N1019162