Product Support Details for IBM FHIR Server
Product List
Supported Language
US English
Contact Information
- Visit the IBM Cognitive Support portal and fill in a web form
Hours of Operation
IBM Support business hours reflect normal country business hours in your time zone. For example, 8:00 AM to 5:00 PM Local time Monday through Friday, excluding national or statutory holidays. Off shift hours (for eligible offerings with 24x7 response) are defined as all other hours outside of normal country business hours.
Visit the IBM Support Guide for more details.
Hours of Operation
IBM Support business hours reflect normal country business hours in your time zone. For example, 8:00 AM to 5:00 PM in North America or 9:00 AM to 6:00 PM in some parts of Asia and Europe, Monday through Friday, excluding national or statutory holidays. Off shift hours (for eligible offerings with 24x7 response) are defined as all other hours outside of normal country business hours.
Visit the IBM Support Guide for more details.
Severity Definitions
IBM will use commercially reasonable efforts to respond to cases raised by your authorized contacts within the criteria specified for your offering. Our initial response may result in resolution of your request, or it will form the basis for determining what additional actions may be required to resolve your request. Be sure you and your support professional agree on what the next action is and when the next checkpoint will be. Cases opened outside Business Hours that do not qualify for 24x7 response will be responded to the next business day.
Visit the IBM Support Guide to select a product area for the specific Response Goals for each offering.
Escalation Process
If at any point in our service process you feel we are not meeting your needs, you may call our attention to your case.
Visit the IBM Support Guide for the escalation process related to your offering.
Was this topic helpful?
Document Information
Modified date:
29 August 2022
Document Number
ibm16435679