How To
Summary
This document outlines methods for checking and managing IBM® Support contract details, as IBM Remote Technical Support cannot provide this information. It suggests engaging with IBM Sales and Marketing Representatives or Business Partners, and provides additional self-help resources.
Objective
The objective is to enable users to access and understand their IBM Support contract details, including administrative support, adding team members, upgrading products, extending expiring support, managing IBM Support Registration, and requesting Support Access.
Steps
A) Engage your IBM Sales and Marketing Representative or Business Partner:
Visit the Directory of worldwide contacts: https://www.ibm.com/planetwide
*** Select the contact information for "Shopping". The live contact will:
- Review your information
- Connect to your designated representative, if applicable, or direct you to the right group to initiate orders
B) Additionally, the following links provide more self-help options:
Tip: Refer to the Getting Started guide to find the best self-help resources!!!
- To get administrative support for contracts and orders:
- To add team members to new and existing cases
- To upgrade products or extend expiring support
- To add or update IBM Support Registration:
- https://www.ibm.com/mysupport/s/article/IBM-Support-Community-registration
- Select the "Get Help" section at the end of the page to get more assistance
- https://www.ibm.com/mysupport/s/article/IBM-Support-Community-registration
- Account Administrator Management:
- View or request Support Access:
- https://www.ibm.com/mysupport/s/supportaccess
- Requests are submitted to your account administrator
- https://www.ibm.com/mysupport/s/supportaccess
Additional Information
Note: For Data Privacy reasons, IBM Remote Technical Support does not have access to your IBM support contract information. If cases are opened to request entitlement details, the suggestions in this technote are provided before the case is canceled.
Related Information
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Document Information
Modified date:
01 July 2025
UID
ibm16357965