Preventive Service Planning
Abstract
Welcome to Cloud Pak System.
This is a quick guide for accessing technical support for the IBM Cloud Pak System family of products.
Support for your IBM Cloud Pak System (CPS) is delivered through a single point of entry to our world-class technical support organization.
You will receive support from high skilled Technical Support product support.
Content
Product Overview:
The IBM Cloud Pak system is a turnkey private cloud solution that makes it easier to deploy and maintain enterprise-grade private clouds for VM and container-based apps. Avoid the expense and complexity of traditional private cloud solutions.
IBM PureApplication System is the predecessor solution offering to Cloud Pak System.
Cloud Pak System products include:
- IBM Cloud Pak System W3500
- IBM Cloud Pak System W3550
- IBM Cloud Pak System W3700
- IBM Cloud Pak System W4600 Commercial VMware
- IBM Cloud Pak System Software
How to Contact Support: Contacting IBM Cloud Pak System and IBM Cloud Pak System Software Technical Product Support
Releases Supported
The "End of Service Dates" for firmware releases can be found in “Firmware Support Practice for IBM Cloud Pak System and IBM PureApplication products”. Also, reference our “Related information for IBM Cloud Pak Systems releases
IBM Documentation.
There are links to each specific product's documentation.
SELF HELP
Additional information regarding IBM Cloud Pak support offerings and self-help is available from links on the IBM
Cloud Pak System page. See: IBM Cloud Pak System | IBM.
Additional Offerings:
Review the Business Critical Support, Media Retention (Disks and Media), and other upgrade options for appliances and solutions in the IBM Appliance Support Guide.
Solution Product Name
|
Product ID | Machine Type |
GA Date [Announce Letter]
|
---|---|---|---|
Cloud Pak System W3500 | 5725-Z16 | 8558 | 09-Sep-2016 [216-325] |
Cloud Pak System W3550 | 5725-Z17 | 8564 | 09-Sep-2016 [216-325] |
Cloud Pak System W3700 | 5725-X32 | 8536 | 25-Sep-2015 [215-316] |
Cloud Pak System W4600 Commercial VMware | 5737-N37 | 9568 | 09-Oct-2020 [220-222] |
IBM Cloud Pak System Software | 5725-Q52 | n/a | 27-May-2014 [214-222] |
IBM Cloud Pak System Software Suite | 5737-B07 | n/a | 09-Sep-2016 [216-347] |
Related Information
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Document Information
Modified date:
16 June 2022
UID
ibm16351363