Troubleshooting
Problem
Information needed to analyze PTF load or apply issues encountered installing cumulative or group PTFs.
Resolving The Problem
Collect the following information when there is an issue with the loading and applying of cumulative or group PTFs:
|
1. |
Create a spooled file of the job log of the loading of the PTFs by entering the following command: DSPJOBLOG OUTPUT(*PRINT). |
| 2. | If the errors occurred during the IPL to apply the PTFs, collect the SCPF job log. For systems at R720 and higher, collect the active SCPF job log running this command: DSPJOBLOG JOB(000000/QSYS/SCPF) OUTPUT(*PRINT). For R710 systems and earlier, collect the first SCPF job log in OUTQ status when you run command WRKJOB SCPF. Take note of the job number related to the SCPF job. |
| 3. | Create a spooled file of all PTFs currently on the system by entering the following command: DSPPTF OUTPUT(*PRINT) |
| 4. |
Create a spooled file with the current PTF groups installed on the system:
WRKPTFGRP and press enter. Then, press F6.
|
| 5. |
Create a spooled file of all products installed on the system:
DSPSFWRSC OUTPUT(*PRINT)
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| 6. | If the problem appears related to the PTF Index control block and MF PTFs, dump this structure with the following command: DMPSYSOBJ OBJ(QGPL) CONTEXT(*MCHCTX) OBJTYPE(*LIB) OFFSET(40) |
To retrieve the spooled files generated, follow document How to Use Access Client Solutions to Download a Spool File.
- Upload the data to IBM Support that uses a method documented in MustGather: Instructions for Sending Data to IBM i Support.
[{"Type":"MASTER","Line of Business":{"code":"LOB57","label":"Power"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SWG60","label":"IBM i"},"Platform":[{"code":"PF012","label":"IBM i"}],"Version":"7.1.0"}]
Historical Number
533636332
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Document Information
Modified date:
15 December 2022
UID
nas8N1012794