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SCAN_ERROR_CHRP (sysplanar0) error with identifier: BFE4C025 and SRC A7004761 in VIOS errlog

Question & Answer


Question

What is the cause of a SCAN_ERROR_CHRP error logged on the Virtual I/O Server?

Cause

SCAN_ERROR_CHRP error from sysplanar0 is logged as a permanent hardware. Therefore, decoding of such error needs to be done by hardware support.
Error summary:
   Sep 13 07:48:19 sysplanar0 P SCAN_ERROR_CHRP     SRC: A7004761
LABEL:        SCAN_ERROR_CHRP
IDENTIFIER:    BFE4C025
Date/Time:       Sun Sep 13 07:48:19 2020
Sequence Number: 1000
Machine Id:      00C2BF884C00
Node Id:         <VIOS>
Class:           H
Type:            PERM
WPAR:            Global
Resource Name:   sysplanar0
Resource Class:  planar
Resource Type:   sysplanar_rspc
Location:        
Description
UNDETERMINED ERROR
Failure Causes
UNDETERMINED
    Recommended Actions
    RUN SYSTEM DIAGNOSTICS.
Detail Data
PROBLEM DATA
0644 00E0 0000 016C C600 8E00 0000 0000 0000 0000 4942 4D00 5048 0030 0100 4346  [.D.....l............IBM.PH.0..CF]
2020 0913 1148 1078 2020 0913 1148 1068 4800 0105 0000 0000 0000 0000 0000 0000  [  ...H.x  ...H.hH...............]
8200 28B8 5361 EF4C 5548 0018 0100 4552 8203 4000 0000 0000 0000 A000 0000 0000  [..(.Sa.LUH....ER..@.............]
5053 0090 0100 4552 0201 0009 0000 0088 0000 0062 0006 0000 0000 026A 0000 0000  [PS....ER...........b.......j....]
0000 0009 0000 0000 0000 0000 0000 0000 4137 3030 3437 3631 2020 2020 2020 2020  [................A7004761        ]
2020 2020 2020 2020 2020 2020 2020 2020 C000 0010 3C28 4D2C 5539 3038 302E 4D39  [                ....<(M,U9080.M9]
532E 3738 3242 4638 3820 2020 2020 2D31 332F 3039 2F32 3032 302D 3233 3A35 393A  [S.782BF88     -13/09/2020-23:59:]
3539 0000 4944 0CC8 464D 5752 4558 5000 4548 0068 0100 4552 3930 3830 2D4D 3953  [59..ID..FMWREXP.EH.h..ER9080-M9S]
3738 3242 4638 3820 0000 0000 5648 3933 305F 3036 3800 0000 0000 0000 3030 3034  [782BF88 ....VH930_068.......0004]
3039 3033 3037 3745 3030 3038 0000 0000 0000 0000 0000 0000 0000 001C 4137 3030  [0903077E0008................A700]
3437 3631 5F30 3030 3030 3036 325F 4950 4C43 4F4D 5000 0000 4D54 001C 0100 4552  [4761_00000062_IPLCOMP...MT....ER]
3930 3830 2D4D 3953 3738 3242 4638 3820 2020 2020                                [9080-M9S782BF88                 ]
Diagnostic Analysis
Diagnostic Log sequence number:    827
Resource tested:    sysplanar0
Resource Description:    System Planar
Location:        
SRC:            A7004761
Description:        Platform Firmware Unrecovered Error, general. Refer to
                        the system service documentation for more information.
Additional Words:     2-00000062 3-00060000 4-0000026A 5-00000000
            6-00000009 7-00000000 8-00000000 9-00000000
Possible FRUs:
    Priority: M FRU: FMWREXP
    Location: U9080.M9S.782BF88     -13/09/2020-23:59:59

Answer

POWER8 (and later) servers include an “Update Access Key” (UAK) that is checked when system firmware updates are applied to the system. Update access keys include an expiration date. As these update access keys expire, they will need to be replaced. 
SRC A7004761
Description
The update access key has expired. Only firmware updates with a date prior to the expiration date are allowed.
Action
A new update access key is required. To renew the hardware entitlement of this system, obtain a new update access key from the website http://www.ibm.com/servers/eserver/ess. To activate the update access key, see Activating the update access key. This
ends the procedure.
For further assistance, contact your local Hardware Support Representative and be ready to provide a VIOS snap.

[{"Line of Business":{"code":"LOB57","label":"Power"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSPHKW","label":"PowerVM Virtual I\/O Server"},"ARM Category":[{"code":"a8m50000000L0LLAA0","label":"PowerVM VIOS-\u003EERROR LOG"}],"ARM Case Number":"TS004192438","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]

Document Information

Modified date:
22 October 2025

UID

ibm16332997

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