News
Abstract
As we gear up for this holiday season, IBM Technical Support for IBM Sterling Order Management has put together a Holiday Readiness Questionnaire. This is aimed towards gathering information necessary to review your overall readiness for expected peak volume, ensuring proactive measures can be taken, thus ensuring a smooth period with the projected load
Content
The questionnaire focuses on -
1. Various components that you will be live with for the peak.
With recent additional offerings (like OMS Business User Controls, Inventory Visibilty), an overview of the components critical for your operation will help us assist you better.
2. Prior performance /stability issues that impacted your operations and your concerns going into peak
IBM will ensure that we do our best to mitigate these concerns prior to the peak season. If necessary, Product Support cases can be opened to track specific concerns towards resolution. This year’s questionnaire also focuses on the impact of the global pandemic situation on your Operations to help us apply any key takeaways towards the holiday season.
IBM will ensure that we do our best to mitigate these concerns prior to the peak season. If necessary, Product Support cases can be opened to track specific concerns towards resolution. This year’s questionnaire also focuses on the impact of the global pandemic situation on your Operations to help us apply any key takeaways towards the holiday season.
3. Projected peak volumes for order creation, live synchronous calls (availability and inventory related), inventory feeds and concurrent use of store/call center.
These numbers help us understand the maximum load that can be expected on the system and chalk proactive measures to sustain the load. This is also critical to understanding the load that would need to be handled by inventory related processes (like RTAM). Prior review of such use cases can help ensure that there is no deterioration in system performance
These numbers help us understand the maximum load that can be expected on the system and chalk proactive measures to sustain the load. This is also critical to understanding the load that would need to be handled by inventory related processes (like RTAM). Prior review of such use cases can help ensure that there is no deterioration in system performance
4. Performance tests run with the load profile.
The details of the load tests being run will help IBM address any gaps with regard to the performance testing. Historically speaking, having details of the load tests being run in a production-like environment, facilitates the triage and debug process with respect to performance issues that may surface during the holiday season.
The details of the load tests being run will help IBM address any gaps with regard to the performance testing. Historically speaking, having details of the load tests being run in a production-like environment, facilitates the triage and debug process with respect to performance issues that may surface during the holiday season.
5. New functionalities that have been deployed since the previous peak season.
This helps IBM proactively focus on aspects with regard to new functionalities and ensure that they have been tested to handle peak loads.
This helps IBM proactively focus on aspects with regard to new functionalities and ensure that they have been tested to handle peak loads.
6. Purge related information.
Purging large tables prior to peak has been a standard activity. Details around the purges being run and any large tables that are frequently being accessed can aid in acting prior to peak.
IBM can also arrange to have a discussion with our Lab Services team as a paid service to help execute on the various action items above as well as perform an overall health check of your system prior to your peak period.
Purging large tables prior to peak has been a standard activity. Details around the purges being run and any large tables that are frequently being accessed can aid in acting prior to peak.
IBM can also arrange to have a discussion with our Lab Services team as a paid service to help execute on the various action items above as well as perform an overall health check of your system prior to your peak period.
The questionnaire can be downloaded from below.
Once the questionnaire has been completed, a Support Case can be opened for the product support team to review at -https://www.ibm.com/mysupport/
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Document Information
Modified date:
24 June 2020
UID
ibm16237758